This is how you interact with people on social media when you’re a news organization

Remember, they think what they’re saying means something. You have to reflect that when you write to them, even when they’re wrong.

This gentleman responded with his thanks and hopes we’ll write something on Mamo Rafiq soon.


Also important: When you say you’re going to do something, do it.

For an even better example of being a social journalist in the social media age, read this post by my KDMC small group teammate Mandy Jenkins, now a social news editor for HuffPo Politics.

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